!! HIRING EVENT 10/26 !! Patient Access Specialist

Ensemble Health Partners • West Reading, PA

3d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role includes patient registration and pre-registration, insurance and medical-necessity checks, patient communications, collection of point-of-service payments, and support for accurate billing and clean claims. The position is onsite at Tower and pays $17.00–$18.15 per hour, based on experience.

The specialist also handles telephone switchboard duties, explains and distributes required patient forms and educational documents, obtains signatures, and completes account audits and reporting. The role requires customer service experience and a high school diploma or GED. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be able to work onsite at Tower.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, process physician orders, and use an overlay tool while providing customer service.
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts; audit accounts and confirm forms are completed accurately and on time; provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including obtaining demographic, insurance, and other patient information through inbound and outbound calls.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen Medicare medical necessity using Advanced Beneficiary Notice (ABN) software, inform patients of possible non-payment, and distribute and document ABNs and other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED