!! HIRING EVENT 10/26 !! Patient Access Specialist

Ensemble Health Partners • West Reading, PA

3d • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Specialist to perform admitting duties for patients receiving hospital services. The role carries out these duties in alignment with the organization’s mission, policies, processes, and regulatory requirements, while providing compassionate, high-quality customer service. This is an onsite position at Tower, with pay of $17.00–$18.15 per hour based on experience.

The specialist handles patient registration and pre-registration, verifies insurance and benefits, screens medical necessity, processes physician orders, and collects patient financial responsibilities. The role also explains and distributes required consent and patient education forms, obtains signatures, and supports accurate account documentation and billing processes. Patient Access staff are accountable for assigned point-of-service goals and use quality auditing and reporting systems to help ensure accounts are accurate and corrected.

The position requires at least one year of customer service experience and a high school diploma or GED. The CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be able to work onsite at Tower.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are corrected, including reviewing accounts for other employees, departments, and facilities.
• Conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and applicable forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support collections and billing.
• Screen medical necessity using ABN software, inform Medicare patients about possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification and professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED