Patient Access Specialist | Lacrosse St Clinic

Monument Health•Rapid City, SD

9d•$17 - $20•Onsite

About The Position

The Patient Access Specialist II is responsible for the integrity of front-end patient access and registration functions, supporting patient care and the revenue cycle. As a first point of contact, the specialist provides service to patients, families, physicians, clinicians, and internal departments. The position follows a self-scheduling model with a rotational sign-up process. The standard weekly schedule is three 12-hour shifts and one 4-hour shift, with four weekend shifts per month, two on-call shifts per month, and work every other holiday. Employees may be required to work beyond their scheduled shifts and must comply with the organization's Attendance Policy.

Requirements

Ability to work assigned schedules and hours as determined by the department.
Ability to work the stated self-scheduled pattern, including four weekend shifts per month, two on-call shifts per month, and every other holiday.
Ability to work beyond normal scheduled shifts when required and comply with the Attendance Policy.
Physical capacity for medium work: exerting up to 10 pounds constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly to move objects.
Possible exposure to blood, bodily fluids, or tissues.

Nice To Haves

High school diploma or GED equivalent.
At least 1 year of customer service experience.
At least 1 year of patient relations experience.
At least 1 year of medical patient accounts or financial services experience.

Responsibilities

Collect and verify patient demographics, identity, guarantor assignment, coverage information, and required documents across patient settings and communication methods.
Follow Revenue Cycle guidelines and participate in quality assurance and improvement activities.
Apply knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Collect prepayments, outstanding balances, copayments, and coinsurance; reconcile the cash drawer daily and provide basic account reconciliation to patients.
Provide cost estimates for scheduled services and escalate financial clearance needs appropriately.
Review authorization and referral records to confirm financial clearance.
Educate patients and distribute or obtain required forms and signatures, including treatment consents, financial agreements, ABN/waivers, and other regulatory forms.
Perform business office duties, including handling calls and messages, patient and departmental communications, scanning and faxing, taxi vouchers, mail distribution, lost and found, and safe and valuables tasks.
Provide reception, way-finding, and attentive, friendly service that supports patients' emotional and physical needs and helps ensure a secure and pleasant experience.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients and complete checkout, manage pre-arrival tasks, and monitor wait lists and recall lists according to protocols.
Maintain registration work queues and resolve errors on an ongoing basis.
Use the electronic medical record for tasks involving advance directives, release of information, and patient portal proxy forms, and educate patients about their basic purpose and applicable regulations.
Address patient account inquiries and resolve or escalate them as appropriate.
Perform patient movement activities in the electronic medical record when needed.
Arrange patient transportation and other enabling services when needed.
Assist the clinical care team as needed, including providing transport under clinical team direction.
Attend mandatory education, compliance, and safety sessions; comply with current and future policies and procedures and report directly to the supervisor.
Perform other duties as assigned.