Patient Access Specialist - UVA Emergency Department
About The Position
The Patient Access Specialist is a key member of UVA Health’s Emergency Department team, responsible for the accuracy, flow, and professionalism of the patient access experience. The role supports clinical care and revenue cycle readiness by completing registration and check-in steps thoughtfully, correctly, and on time. It requires precision, empathy, and calm execution under pressure, while helping patients feel informed and supported throughout their visit. The specialist provides service to patients in person and by telephone, collects and confirms demographic and insurance information, performs verification functions according to established standards and unit guidelines, completes visit documentation, and provides paper and electronic tools required by clinical teams. The position supports care delivery and collaboration across clinical and administrative partners. The starting base rate is $17.50 per hour, with a stated pay range of $17.50–$30.14 per hour. Individual compensation is determined by qualifications, work experience, and/or education. Eligible employees may receive a $3,500 sign-on bonus requiring a two-year commitment to UVA Health.
Requirements
- High school graduate or equivalent.
- No prior experience required.
- No licensure required.
- Ability to sit for prolonged periods; frequently bend or stoop; reach overhead or perform extensive or repetitive reaching; and perform repetitive computer-keyboard motion.
- Proficient communication, auditory, and visual skills; attention to detail; and ability to write legibly.
- Ability to lift, push, or pull 20–50 pounds.
Responsibilities
- Provide exceptional customer service during in-person and telephone interactions.
- Collect and confirm demographic and insurance information to support accurate registration and downstream billing workflows.
- Perform verification functions according to established scheduling and registration standards and unit guidelines.
- Complete visit documentation accurately and within expected timeframes.
- Provide patients with paper and electronic tools required by clinical teams.
- Balance accuracy and pace while keeping patients informed and supported during their visit.
- Support care delivery and collaboration across clinical and administrative partners.
Benefits
- $3,500 sign-on bonus for eligible employees, requiring a two-year commitment to UVA Health.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off.
- Retirement savings plans.
- Long-term and short-term disability coverage.
- Health savings plans and flexible spending accounts.
- Certification and education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
