Patient Access Specialist - Registration (Full-time)

Billings Clinic•Billings, MT

2d•Onsite

About The Position

Patient Access Specialists support the efficient flow of patient access needs and initiate the revenue cycle at Billings Clinic. They provide customer service by greeting and registering patients, collecting accurate demographic, guarantor, subscriber, and insurance information, and supporting clinical, patient financial services, regulatory, and meaningful-use needs. The role requires understanding how incomplete or inaccurate information can affect clinical staff and the revenue cycle. The specialist schedules and coordinates appointments according to patient needs and provider protocols; may schedule ancillary services and explain preparation requirements. The role also includes validating insurance, coordinating Medicaid Passport authorizations, educating patients about forms, promoting the patient portal, collecting and posting payments, maintaining and balancing operating cash and collections, and resolving AccuReg worklist edits. Additional duties may be assigned to meet department or organizational needs.

Requirements

Must be at least 16 years of age.
High school diploma or GED preferred.
Some college or healthcare-focused coursework preferred, such as medical terminology or medical office practices.

Nice To Haves

High school diploma or GED.
Some college or healthcare-focused coursework, such as medical terminology or medical office practices.

Responsibilities

Support and model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Meet mandatory organizational and departmental requirements and maintain competency in applicable organizational, departmental, and outside-agency standards.
Provide patients’ and guests’ first impression of Billings Clinic and its clinical departments.
Greet patients and enter accurate patient-specific demographic, guarantor, subscriber, and insurance information to initiate timely billing and possible insurance follow-up.
Educate patients courteously about forms that may require their signature.
Validate insurance through IntelliSource and analyze electronic responses to ensure appropriate setup.
Coordinate with patients, internal and external providers, and nursing staff to obtain and enter Medicaid Passport authorizations.
Schedule and coordinate appointments according to patient needs and provider protocols, including appointment type, duration, and pre-appointment requirements.
Instruct patients on preparation or restrictions for ancillary procedures when applicable and as defined by clinical protocols.
Promote the patient portal in person, explain its functionality, and send electronic invitations to patients.
Initiate collection of copayments and deposits according to insurance or self-pay requirements; accept cash, checks, credit cards, and payroll deductions.
Accept payments on accounts, maintain operating cash and collections, and balance them against online records daily.
Post payments to patient accounts in the revenue cycle system and obtain electronic authorizations for credit and debit card transactions.
Schedule ancillary services when needed and coordinate with other departments for regulatory requirements.
Review and analyze AccuReg edits and complete corrections in daily worklists.
Perform other duties as assigned or needed to meet departmental or organizational needs.