Patient Access Specialist II / Access Center

Children's Nebraska • Omaha, NE

2h • Onsite

About The Position

The Patient Access Specialist II builds on the foundational responsibilities of a Patient Access Specialist, providing enhanced scheduling knowledge for complex referral management and advanced radiology scheduling. The role includes float and flex responsibilities across multiple departments, including the Emergency Department, inpatient units, Radiology, and other departments. The Specialist supports efficient, accurate patient flow, a superior patient experience, and departmental operations.

The position performs comprehensive registrations, complex check-in and check-out, scheduling for complex referrals and imaging procedures, and support for urgent scheduling needs. It also provides coverage across departments, handles complex patient inquiries, collaborates with clinical and administrative teams, mentors junior team members, and maintains accurate documentation and regulatory compliance.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in patient registration, healthcare customer service, or a similar role.
• Proficiency in EHR systems, with advanced knowledge of scheduling and registration functionalities.
• Strong understanding of healthcare insurance, billing practices, and referral processes.
• Exceptional customer service and interpersonal skills, including the ability to address complex patient needs.
• Ability to multitask and prioritize effectively in dynamic, high-pressure environments.
• Advanced problem-solving skills for resolving scheduling and registration challenges.
• Strong communication and mentoring skills for team collaboration and guidance.

Responsibilities

• Perform comprehensive patient registrations, verifying and updating demographics, guardianship, guarantor responsibilities, insurance coverage, and registration documents.
• Resolve complex registration workflows, including discrepancies in insurance or referral details, escalated In Basket messages, and high-priority work queues.
• Complete patient check-ins and check-outs for complex cases and provide instructions for specialized procedures and appointments.
• Address patient concerns about appointments, wait times, and service availability.
• Coordinate scheduling for complex referrals, specialty services, and multi-provider appointments.
• Use advanced knowledge of radiology protocols to schedule imaging procedures accurately and efficiently.
• Collaborate with clinical teams to prioritize urgent or time-sensitive scheduling cases.
• Float across the Emergency Department, inpatient units, Radiology, and other departments to provide coverage and adapt to different workflows and systems.
• Support high-demand areas during peak times or staffing shortages.
• Provide customer service and tailored assistance to patients with complex scheduling or registration needs, including guidance about specialized services, referral requirements, and procedure preparation.
• Serve as a liaison between clinical teams and administrative departments to support efficient patient flow.
• Participate in interdisciplinary meetings to address scheduling challenges and improve processes.
• Mentor and assist junior team members with escalated or complex situations.
• Maintain confidentiality and comply with HIPAA and hospital policies.
• Document complex registration, scheduling, and check-out activities accurately in the EHR.
• Assist with record audits to support regulatory compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED