Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

Tampa General Hospital•Tampa, FL

About The Position

Patient Access Specialists work under the general supervision of the Supervisor/Patient Access Team Lead and serve as the first point of contact for patients, their families, and referring providers. They guide patients through the visit process by gathering and recording demographic, clinical, and insurance information needed to generate accurate patient accounts. The role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to support a smooth experience. The position provides administrative support by handling appointment scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. Patient Access Specialists verify medical insurance eligibility and review referrals to ensure appointments are scheduled accurately based on the information provided. They also help troubleshoot access barriers, answer basic administrative questions, and provide information available in the internal knowledge management system.

Requirements

High school diploma or GED.
Outstanding consumer service skills.
Ability to make independent judgments and maintain confidentiality at all times.
Comfort working in a fast-paced environment and adapting flexibly to everyday tasks.
People-oriented approach and enjoyment of interacting with patients and working on group projects.
Ability to navigate multiple screens to provide information needed to address consumer needs.
Active listening skills and strong written and verbal communication skills.
Ability to document each patient communication on an omnichannel platform.
Strong attention to detail and organizational skills, with the ability to set priorities.
Computer literacy and ability to navigate through screens.

Responsibilities

Serve as a first point of contact for patients, their families, and referring providers.
Gather and record demographic, clinical, and insurance information to generate accurate patient accounts.
Screen patients for eligibility and prepare patient information for clinical staff.
Answer questions to support a smooth patient experience.
Handle appointment scheduling requests, reschedule appointments, and cancel appointments.
Coordinate with care teams.
Verify medical insurance eligibility.
Review patient referrals and schedule accurately based on the information provided.
Troubleshoot patient access barriers and answer basic administrative questions.
Provide essential information as outlined in the internal knowledge management system.
Document each patient communication on the omnichannel platform, including calls, texts, emails, and chats.