Referral Specialist - USFTGP UMSA Patient Access Cen

Tampa General Hospital • Tampa, FL

1d

About The Position

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. The role supports a positive patient experience by coordinating the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflows across departments. Strong customer service, organizational skills, and knowledge of healthcare processes help ensure seamless access to care and support a safe, efficient, patient-centered environment.

Requirements

• High school diploma or GED.
• Two years of customer service experience in healthcare.
• Knowledge of healthcare referral workflows, insurance requirements, and prior authorization procedures.
• Ability to communicate courteously, clearly, and professionally with patients, providers, clinical teams, and other stakeholders.
• Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
• Proficiency with electronic health records, scheduling systems, databases, and communication platforms.
• Problem-solving and investigative skills to review incomplete referrals, identify missing information, and follow up proactively.
• Strong attention to detail and accuracy in documenting information, obtaining authorizations, and routing communications.

Responsibilities

• Serve as the primary point of contact for patients and providers requesting appointments or services within USF Health.
• Screen referrals and schedule provider-directed appointments.
• Obtain necessary authorizations for visits, procedures, surgeries, and medications.
• Collaborate with clinical teams to support timely and appropriate patient care.
• Manage incoming communications and process referral documentation.
• Maintain accurate records and facilitate efficient workflows across departments.
• Review incomplete referrals, identify missing information, and follow up to support timely scheduling.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED