Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

Tampa General Hospital • Tampa, FL

6d

About The Position

Patient Access Specialists serve as the first point of contact for patients, their families, and referring providers. Under the general supervision of the Supervisor/Patient Access Team Lead, they guide patients through the visit process by collecting and recording demographic, clinical, and insurance information to generate accurate patient accounts. They screen patients for eligibility, prepare patient information for clinical staff, and answer questions to support a smooth patient experience.

The role provides administrative support for appointment scheduling, rescheduling, and cancellations, and coordinates with care teams. It also includes verifying medical insurance eligibility, reviewing referrals to support accurate scheduling, helping patients troubleshoot access barriers, answering basic administrative questions, and providing information from the internal knowledge management system. Patient communications must be documented through an omnichannel platform, including calls, texts, emails, and chats.

Requirements

• High school diploma or GED.
• Outstanding consumer service skills.
• Ability to exercise independent judgment and maintain confidentiality at all times.
• Comfort working in a fast-paced environment and adapting flexibly to everyday tasks.
• People-oriented, with an interest in interacting with patients and working on group projects.
• Ability to navigate multiple screens to find and provide information needed to address consumer needs.
• Active listening skills and strong written and verbal communication skills.
• Strong attention to detail and organizational skills, with the ability to set priorities.
• Computer literacy and ability to navigate through screens.

Responsibilities

• Serve as the first point of contact for patients, families, and referring providers.
• Collect and record demographic, clinical, and insurance information to generate accurate patient accounts.
• Screen patients for eligibility and prepare patient information for clinical staff.
• Answer patient questions and provide information from the internal knowledge management system.
• Handle appointment scheduling requests, rescheduling, and cancellations.
• Coordinate with care teams.
• Verify medical insurance eligibility and review referrals to support accurate scheduling.
• Help patients troubleshoot access barriers and answer basic administrative questions.
• Document each patient communication on the omnichannel platform, including calls, texts, emails, and chats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED