Patient Access Services, Specialist - EMT (East Hampton ER, Per Diem)

Stony Brook University•East Hampton, NY

7d•Onsite

About The Position

The Patient Access Services Emergency Department Registration Specialist uses EMT knowledge and training to conduct screenings during quick registration and communicate patient acuity to clinical staff for emergency visits. The specialist completes registrations according to departmental policies and procedures, stays current on insurance regulations, and performs administrative support functions for Patient Access Services. The role collaborates with nursing, non-clinical, and other professional staff to support efficient patient flow and compliance with regulatory and contractual requirements. The position includes patient registration and interviews, initial visual assessments, documenting health information, explaining and obtaining required forms, reviewing registration accuracy, collecting applicable patient payments, and directing self-pay patients to financial assistance resources. The specialist also provides customer service, maintains knowledge of insurance and managed-care requirements, uses insurance eligibility systems, resolves registration errors, and follows confidentiality, privacy, regulatory, contractual, and departmental policies. This per-diem position has a 12.5-hour shift. Physical demands include prolonged standing, walking, and sitting; lifting up to 25 pounds; commuting to the hospital and offsite facilities; and exposure to illnesses and diseases. Travel to other locations may occasionally be needed. The role may require respiratory protection, which may restrict facial hair, and may be designated essential during institutional emergencies. The hospital is a smoke-free environment.

Requirements

Associate's degree, or a high school diploma/GED and two years of combined experience in Revenue Cycle, Medical Office, or Business Office in lieu of a degree.
Current New York State Department of Health EMT certification and satisfaction of the NYS DOH Functional Description criteria for qualifications, competencies, and tasks (EMT, BLS, DLD).
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Ability to multitask in a high-stress, fast-paced environment.
Quantitative analytical skills and computer proficiency, including Microsoft Office, Word, Excel, and PowerPoint.

Nice To Haves

Experience with CPT, ICD-10, and medical terminology.
ICS/NIMS training.
Knowledge of health insurance to help patients understand their medical insurance benefits.
Exceptional attention to detail and accuracy, with an emphasis on high-quality results and minimizing errors.
Ability to work independently with minimal supervision, self-motivation, initiative, and strong time-management skills to meet deadlines.

Responsibilities

Performs registration functions and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Interviews patients during registration to gather and confirm demographic details, insurance information, and financial obligations.
Conducts initial visual assessments of patients arriving at the emergency department and promptly communicates observations to medical staff for further evaluation.
Documents health information necessary for treatments and procedures.
Explains required forms and obtains signatures as appropriate.
Reviews and evaluates registrations for accurate demographic and financial information.
Collects copayments, deductibles, and coinsurance according to insurance plans and contractual agreements.
Refers self-pay patients to financial aid or a self-pay representative.
Provides positive customer service to patients, colleagues, visitors, and vendors with diplomacy and tact.
Maintains current knowledge of insurance information, managed-care guidelines, and designated provider networks.
Uses data-retrieval insurance eligibility systems.
Manages RQA reports by resolving errors and producing corrected accounts.
Collaborates with other departments to meet patient and departmental needs.
Consistently follows documentation guidelines and confidentiality, regulatory, contractual, HR, and departmental policies and procedures.
Follows hospital privacy protocols and HIPAA requirements.
Complies with the departmental dress code and maintains a neat appearance.
Performs other department-specific duties as directed by Patient Access leadership.