Patient Access Services, EMT Specialist - (East Hampton ER, Full Time, Days)

Stony Brook University•East Hampton, NY

4d•Onsite

About The Position

The Patient Access Services Emergency Department Registration EMT Specialist uses EMT knowledge and training to conduct screenings during quick registration and communicate patient acuity to clinical staff for emergency visits. The specialist completes registrations according to departmental policy and procedure, stays current on insurance regulations, and provides administrative support to departments within Patient Access Services. The role collaborates with nursing, non-clinical, and other professional staff to support efficient patient flow and compliance with regulatory and contractual requirements. The position includes registration and office administration, patient interviews, initial visual assessments, documentation, insurance and payment processes, and customer service. The specialist maintains accurate patient and account information, works with eligibility systems and RQA reports, and follows confidentiality, privacy, regulatory, contractual, and departmental policies. This is a full-time, days position at the East Hampton ER. The schedule includes a 12.5-hour shift. The position may require travel to other hospital locations or offsite facilities and may be designated as essential during institutional emergencies. Respiratory protection may be required, which could prohibit facial hair. Candidates must submit a resume/CV with the online application and complete the stated pre-employment health, reference, drug-screening, and regulatory requirements.

Requirements

Associate's degree, or a high school diploma/GED plus two years of combined experience in Revenue Cycle, Medical Office, or Business Office in lieu of the degree.
Current New York State Department of Health EMT certification and satisfaction of the NYS DOH Functional Description criteria for qualifications, competencies, and tasks (EMT, BLS, DLD).
Strong communication, interpersonal, and multitasking skills.
Computer literacy and customer service skills.
Ability to multitask in a high-stress, fast-paced environment.
Quantitative and analytical skills and computer proficiency, including Microsoft Office, Word, Excel, and PowerPoint.
Ability to stand, walk, and sit for prolonged periods.
Ability to lift up to 25 pounds.
Ability to commute to the hospital and offsite facilities; travel to other locations may be needed to support operational needs.
Ability to work a 12.5-hour shift.
Ability to meet pre-employment requirements, including a physical examination and medical clearance, electronic reference checks with at least three professional references, a four-panel drug screen, regulatory pre-employment screenings, and submission of required New York State licenses or certificates.
May be required to wear respiratory protection, which may prohibit facial hair.
May be required to remain at or report to the work location during an institutional emergency if designated essential.

Nice To Haves

Experience with CPT, ICD-10, and medical terminology.
ICS/NIMS training.
Knowledge of health insurance to help patients understand their medical insurance benefits.
Strong attention to detail and accuracy, with a focus on high-quality results and minimizing errors.
Ability to work independently with minimal supervision, showing self-motivation, initiative, and time-management skills to meet deadlines.

Responsibilities

Perform registration functions and general office duties, including word processing, copying, filing, faxing, answering phones, and data entry.
Interview patients during registration to gather and confirm demographic information, insurance data, and financial obligations.
Conduct initial visual assessments of patients arriving at the emergency department.
Promptly communicate observations to medical staff for further evaluation.
Document health information necessary for treatments and procedures.
Explain required forms and obtain signatures as appropriate.
Review and assess registrations for accuracy of demographic and financial information.
Collect co-payments, deductibles, and coinsurance according to insurance plans and contractual agreements.
Refer self-pay patients to financial aid or a self-pay representative.
Provide positive customer service to patients, colleagues, visitors, and vendors with diplomacy and tact.
Maintain current knowledge of insurance information, managed-care guidelines, and designated networks based on managed-care contracts.
Use data-retrieval insurance eligibility systems.
Manage RQA reports by resolving errors and producing corrected accounts.
Collaborate with other departments to meet patient and departmental needs.
Consistently follow documentation guidelines and all applicable confidentiality, regulatory, contractual, HR, and departmental policies.
Follow hospital confidentiality and privacy protocols and HIPAA requirements.
Comply with the departmental dress code and maintain a neat appearance.
Perform other department-specific duties as assigned by Patient Access leadership.