Patient Access Advocate, Full-time Days

Intuitive Health•Sellersburg, IN

About The Position

The Patient Access Advocate (also described as Patient Access / Front Office Associate) greets patients and visitors, supports timely and accurate registration, answers phones, collects payments, and performs general clerical work. The role helps create a welcoming environment, maintain accurate records, support clinical staff, and facilitate efficient patient flow. The position is listed as full-time days, with schedules of 9 a.m.–9 p.m. or 7 a.m.–7 p.m. The employee may be required to work at any facility and is responsible for their own transportation. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The position is based in a healthcare setting, with routine contact with patients who may have contagious illnesses and moderate noise from phones, printers, and office activity. Standard office equipment is used regularly. Depending on facility needs, work may include evenings, weekends, or rotating shifts.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus and strong communication skills.
Professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time-management skills.
Ability to work at any facility and provide own transportation.
Regular ability to sit, stand, walk, talk, and listen; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience is strongly preferred.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting is strongly preferred.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR) is strongly preferred.

Responsibilities

Greet patients and visitors courteously and professionally, in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls using proper etiquette, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking as needed.
Support patients and families with a friendly, reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions, and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.