Patient Access Advocate, Part-time Days

Intuitive Health•Frisco, TX

About The Position

The Patient Access Advocate (also described as the Patient Access / Front Office Associate) greets patients and visitors, supports accurate and timely registration, answers phones, collects payments, and performs general clerical duties. The role helps create a welcoming environment, maintain accurate records, support clinical staff, and promote efficient patient flow. Team members are employed by Intuitive Health and work alongside health-system partners to deliver a seamless, patient-centered experience. The listed schedule is Wednesdays from 7 PM to 11 PM, Fridays from 7 AM to 3 PM, and Saturdays from 7 AM to 3 PM. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Ability to work at any facility and provide own transportation.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments according to company guidelines.
Support patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks, including copying, scanning, faxing, and filing.
Keep waiting areas, front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach.
Attend staff meetings and required training sessions and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the role's scope as assigned.