Patient Access Advocate, Full-time Days

Intuitive Health•Sellersburg, IN

About The Position

The Patient Access Advocate (also described as Patient Access / Front Office Associate) greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps maintain a welcoming environment, provides excellent customer service, and supports clinical staff and efficient patient flow through accurate recordkeeping. The position is full-time days, with listed schedules of 9 a.m.–9 p.m. or 7 a.m.–7 p.m. The role is based in a healthcare setting and may involve work at any facility, primarily with local travel during the business day; some out-of-area and overnight travel may be expected. The employee is responsible for their own transportation. Evening, weekend, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and the ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, strong communication skills, professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time-management skills.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits, and collect copays, deductibles, and payments in accordance with company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly, reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions, and maintain ongoing knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.