Patient Access Advocate, Full-time Days

Intuitive Health•Georgetown, KY

About The Position

The Patient Access / Front Office Associate greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role helps create a welcoming environment, provides excellent customer service, and maintains accurate records to support clinical staff and efficient patient flow. Team members are employed by Intuitive Health and work alongside partner health systems, including Baptist Health, to deliver a seamless, patient-centered experience. The position requires local travel during the business day, with some out-of-area and overnight travel potentially expected. The employee may be required to work at any facility and is responsible for their own transportation. The healthcare work environment includes routine contact with patients who may have contagious illnesses and moderate noise from phones, printers, and office activity. Evening, weekend, or rotating shifts may be required depending on facility needs.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus and strong communication skills.
Professionalism, tact, and teamwork.
Flexibility and ability to manage multiple tasks.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Organization and time-management skills.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer phones using proper etiquette, route calls, and take messages as needed.
Provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks including copying, scanning, faxing, and filing.
Keep waiting areas, front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking as needed.
Support patients and families with a friendly and reassuring approach to promote positive patient experiences.
Attend staff meetings and required training sessions and maintain ongoing knowledge of role responsibilities.
Adhere to company policies, safety regulations, and administrative procedures.
Perform other duties within scope as assigned.