Patient Access Services Registrar I / Greater Manchester Region Admn

Hartford Healthcare•Manchester, CT

14d

About The Position

The Patient Access Associate for Outpatient enters patients into the system, determines the urgency for medical triage, and validates and verifies medical record selection while working with clinical staff to support quality patient care and safety. The role completes outpatient and inpatient registrations, obtains accurate demographic and financial information to support proper reimbursement, and obtains compliant documentation signatures. It requires decision-making for correct account management and includes supporting financial-assistance policies and procedures for uninsured patients by completing attestations, as well as identifying and collecting payments at the time of service. The registrar establishes patient accounts promptly and accurately, completes registration and discharge functions, and performs related pre-registration and charge-reconciliation tasks. The position also directs patients and visitors within the hospital, uses department-specific equipment, and reports discrepancies or issues to the Manager of Patient Access while collaborating with relevant internal teams and vendors.

Requirements

High school degree or GED equivalent.
Basic familiarity with personal computers and keyboards.
Exemplary customer service skills.
English communication skills.
Ability to multitask.
Decision-making skills.

Nice To Haves

Basic Microsoft Word and Outlook skills.
Knowledge of medical insurance.
Registration experience.

Responsibilities

Establish patient accounts accurately and promptly, avoiding duplicate medical record numbers by linking the correct patient and unit number.
Complete demographic and financial information and determine the appropriate flow type in the admissions registration system.
Obtain signatures on authorization forms for all registration types, including observation and inpatient registrations, and explain the form to the signer.
Use systems outside of ADT as required to complete tasks.
Direct patients and visitors to appropriate locations within the hospital.
Produce the registration form, admission plate, and bracelet appropriate to the registration type.
Assign the correct physicians, admit source, and admit priority, and enter HIPAA-specific information.
Operate department-specific equipment, including fax, copier, printer, and credit/debit machine.
Pre-register patients for scheduled appointments by promptly answering pre-registration calls, returning messages, printing scheduled lists, and initiating phone calls.
Perform discharge functions accurately, entering the diagnosis, disposition, referring-out physician, discharge time, and applicable triage, room placement, and physician-seen times.
Reconcile charges for outpatient professional and facility services provided to Hartford HealthCare by the coding vendor and close out the month without delay.
Promptly report discrepancies and issues, including accumulating missing records, to the Manager of Patient Access and collaborate with the vendor, HIM, PC physicians, and nursing to resolve them.
Support financial-assistance policies and procedures for uninsured patients by completing attestations.
Identify and collect payments at the time of service.