PATIENT ACCESS SERVICE REP, NEMS - HFM BEHAVIORAL HEALTH

Froedtert • Manitowoc, WI

69d • Onsite

About The Position

The Patient Access Service Representative (PASR) delivers an exceptional experience for front-of-house and patient-facing needs. The representative proactively greets patients and visitors and creates a helpful, positive, welcoming, and friendly experience. The role provides outstanding customer service both in person and over the phone.

Requirements

• At least one year of experience as a receptionist or assistant, or in a customer service field.
• Effective oral and written communication skills.
• Ability to multitask.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

• Previous experience in a healthcare setting.
• High school diploma or equivalent.
• Knowledge of medical terminology and EpicCare.

Responsibilities

• Proactively greet patients and visitors.
• Create a helpful, positive, welcoming, and friendly patient experience.
• Provide outstanding customer service in person and over the phone.

Benefits

• Paid time off.
• Career pathways and career tuition assistance.
• Continuing education unit opportunities.
• Academic partnership with the Medical College of Wisconsin.
• Referral bonuses.
• 403(b) retirement plan.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Free workplace clinics.
• Employee assistance programs.
• Adoption assistance.
• Healthy Contributions.
• Care@Work.
• Moving assistance.
• Discounts on gym memberships and travel.
• Other work-life benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED