Patient Access Scheduling Representative Part-time, Day (Dalles)

Adventist Health•The Dalles, OR

2d•$20 - $29•Onsite

About The Position

Adventist Health Columbia Gorge is seeking a part-time Patient Access Scheduling Representative for an 8-hour day shift, working onsite in The Dalles, Oregon. The role performs patient access and scheduling functions to support efficient, high-quality patient care. It requires an understanding of insurance eligibility, benefits, and authorization requirements, and ensures patients are properly scheduled and prepared for services according to scheduling protocols. The representative provides customer service to patients, providers, and internal and external customers.

Requirements

High school education, GED, or equivalent.
One year of customer service experience, preferably in healthcare or a service-oriented environment.
One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Associate's or technical degree in business, or an equivalent combination of education and related experience.

Responsibilities

Schedule, confirm, and modify appointments based on patient needs and departmental guidelines.
Communicate preparation instructions and ensure patients are ready for procedures.
Coordinate with referring and ordering providers to schedule appropriate services.
Obtain and update demographic, insurance, and financial information to support accurate financial clearance and registration.
Verify insurance eligibility and authorization requirements.
Ensure accurate patient identification and proper MRN assignment.
Confirm required orders, authorizations, labs, premedication, and implant information are in place.
Obtain external medical records needed to support scheduled services.
Provide exceptional customer service to patients, providers, and internal departments.
Process patient and provider messages accurately and promptly.
Support clinicians, technologists, and team members with scheduling and access needs.
Perform other job-related duties as assigned.