Patient Access Scheduling Representative

Adventist Health • Roseville, CA

2d

About The Position

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. The role requires understanding insurance eligibility, benefits, and authorization requirements. The representative ensures patients are properly scheduled and fully prepared for services according to scheduling protocols, and provides superior customer service to patients, providers, and internal and external customers.

The position is based in the Sacramento metropolitan area, at Adventist Health’s corporate headquarters in Roseville, California. The Roseville campus is WELL-certified and designed to support collaboration, innovation, connection, and associate well-being.

Requirements

• High school education/GED or equivalent.
• One year of customer service experience, preferably in healthcare or a service-oriented environment.
• One year of experience in Patient Access, Revenue Cycle, a physician office, healthcare insurance, or a related field.
• Understanding of insurance eligibility, benefits, and authorization requirements.
• Associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

• Associate’s/Technical degree in business or an equivalent combination of education and related experience.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services.
• Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements.
• Ensures accurate patient identification and proper MRN assignment.
• Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services.
• Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly.
• Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED