Patient Access Representative

Lifepoint Health•Madison, NJ

About The Position

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients to obtain pertinent account information and verifies insurance coverage. Ensures registration information and required documentation are collected and entered accurately and promptly, and helps patients or caregivers understand admission processes and related requirements.

Requirements

High school diploma or equivalent, or three years of directly related experience in place of the required education.
Computer experience.

Nice To Haves

Billing or collection experience.

Responsibilities

Obtain and enter demographic, billing, and clinical information in the registration system accurately and in a timely manner, assigning a medical record number when appropriate.
Distribute and explain forms, documents, and educational handouts to patients or family members, and obtain required treatment signatures.
Meet with patients or caregivers before or after admission to exchange information and documentation, explain processes, and address questions or concerns.
Communicate with admitting physician offices, nursing unit staff, and other appropriate personnel to exchange admission information and determine placement.
Verify insurance benefits and obtain precertification or authorization as necessary.
Determine and accept required payments, including co-pays and deductibles, or refer patients to financial counselors for follow-up.
Research patient visit history to ensure compliance with third-party payer requirements and complete applicable documentation.
Collect co-pays and other funds according to established criteria.
Check and restock supplies as needed.
Provide backup coverage for other functional areas.