Patient Access Representative (75120)

Women's Care•Brandon, FL

15d•Onsite

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the first point of contact for patients and visitors and helps create a positive patient experience. The role collects and updates information for patient registration, scheduling, and billing, supports patients with payment and registration questions, and helps ensure patient encounters are complete and accurate. The position is full-time and located at 515 S Kings Ave, Suite 2000, Brandon, Florida.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn programs including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, especially eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent documents into the EMR system in accordance with HIPAA requirements.
Set up payment plans for patients who cannot pay balances, following the applicable policy.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming phone calls and respond to patient emails promptly and in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients having difficulty with online registration or forms.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
As needed, verify patient insurance information and determine possible patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see providers.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.