Patient Access Representative

Rockbridge Area Health Center•Lexington, VA

8d•$18 - $19

About The Position

The Patient Access Representative performs the duties and functions of the Rockbridge Area Health Center (RAHC) front office, ensuring they are carried out accurately, promptly, and confidentially. The representative actively participates in the mobile program and helps administer and maintain an efficiently operated clinic. The position is scheduled Monday through Friday, five days per week at eight hours per day, and may provide support to other sites as needed. Compensation is $18–$19 per hour.

Responsibilities

Welcome patients and visitors courteously and promptly, in person and by phone.
Verify and update patient demographics, insurance, and registration information in the EHR.
Schedule appointments to support patient satisfaction, provider time, and effective use of examination and treatment rooms.
Collect and verify insurance information and document eligibility for services.
Inform patients about co-payments, sliding fee discounts, and financial obligations.
Accurately collect co-payments, fees, and account balances, and document payments in the EHR.
Serve as the first point of contact for patient inquiries and direct patients to appropriate departments or staff.
Enter patient information accurately and confidentially in the EHR.
Maintain the privacy and security of patient records in compliance with HIPAA and FQHC policies.
Collaborate with clinical staff, billing, and other departments to support patient flow and accurate documentation.
Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
Participate in patient access and quality improvement projects, including recall outreach, scheduling optimization, and patient satisfaction efforts.
Actively participate in the mobile program and support an efficiently operated clinic.
Provide support to other sites as needed.