Patient Access Representative (75131)

Women's Care•Yulee, FL

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the practice’s first point of contact and helps create a positive patient experience while supporting accurate registration, scheduling, and billing. The role involves greeting patients and visitors, maintaining current patient information, collecting payments, responding to calls and emails, and assisting with appointment and registration needs. The representative also helps maintain an orderly lobby and follows Women’s Care policies, including HIPAA requirements.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn programs including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system; eClinicalWorks (eCW) experience is a plus.

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments, assist with billing concerns, and support time-of-service collection expectations and goals.
Scan insurance cards, identification, authorizations, medical records, and other relevant documents into the EMR system.
Set up payment plans for patients who cannot pay balances, according to company policy.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist with online registration or forms when needed.
Schedule or reschedule appointments and arrange follow-up appointments at checkout.
As needed, help verify insurance information and determine possible patient payment responsibility.
Ensure insurance eligibility and registration are completed before patients see providers.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate the Women’s Care mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.