Patient Access Representative

Cleveland Clinic • Elkton, MD

11d • Onsite

About The Position

The Patient Access Representative provides business and financial services during the patient access process on the day patients arrive at Union Hospital for healthcare services. The role works face-to-face with diverse patient populations using a mobile workstation to collect financial, insurance, medical, and demographic information, check patients in, complete registrations, and provide a positive patient experience. The position may serve across patient access areas including the front desk, admitting office, emergency department, and cash register, and may act as a Super User and resource for training new caregivers.

The assigned schedule is 2:00 p.m.–10:30 p.m., with rotating weekends and holidays. Selected candidates must attend all days of a two-week, on-site EPIC training at Union Hospital. Training takes place Monday through Friday, 8:00 a.m.–4:30 p.m., beginning on the first day; the assigned schedule begins after training is complete.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Excellent communication, organizational, and interpersonal skills.
• Ability to attend all days of the two-week on-site EPIC training, Monday through Friday, 8:00 a.m.–4:30 p.m.

Responsibilities

• Register patients and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, emergency department, and cash register.
• Function as a Super User and serve as a resource for training new caregivers.
• Provide registration and cash collection access in Epic.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED