Patient Access Representative

Mercy • Springfield, MO

2d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with its mission, values, and service standards. The role facilitates patients’ entry into Mercy facilities, which may include scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection. The representative ensures accurate patient information is obtained and entered into patient records and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements.

Requirements

• High school diploma required.
• Ability to communicate effectively orally and in writing, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience using various computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to push, pull, and/or lift 50 pounds regularly; stand and walk for prolonged periods during each shift; and grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college helpful.

Responsibilities

• Facilitate components of patients’ entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection as applicable.
• Obtain accurate patient data and populate it in the patient record.
• Represent Mercy with compassionate customer service and perform duties consistently with Mercy’s mission, values, and service standards.
• Maintain knowledge and competence regarding insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED