Patient Access Representative

CommonSpirit Health • Lincoln, NE

2d

About The Position

The Patient Access Representative serves as the first point of contact for patients and supports a seamless healthcare experience. The role contributes to the revenue cycle by completing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation in electronic health records. The representative uses multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. The role also involves communicating patients’ financial responsibilities, providing estimates of liabilities, collecting payments at the time of service, answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to meet productivity and quality benchmarks.

Requirements

• High school diploma or GED.
• Strong computer software and data-entry skills, including Microsoft Word and Excel.
• Strong communication skills.
• Attention to detail.
• Uphold HIPAA privacy standards.
• Commitment to high-quality, patient-centered care.

Nice To Haves

• At least one year of relevant experience in healthcare or a patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verification.

Responsibilities

• Complete accurate patient registration and maintain confidential documentation in electronic health records.
• Verify insurance eligibility and resolve registration or insurance discrepancies.
• Schedule appointments and process medical records using multiple healthcare systems.
• Communicate patients’ financial responsibilities and provide clear estimates of liabilities.
• Collect payments at the time of service.
• Answer inquiries and route calls.
• Maintain a professional front-office environment.
• Participate in team huddles and help meet productivity and quality benchmarks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED