Patient Access Representative
About The Position
Puyallup Tribal Health Authority (PTHA) is hiring an experienced Patient Access Representative for an on-site role in Tacoma, Washington. This full-time position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with a hiring range of $21.52 to $26.90 per hour. The position close date is November 5, 2026. The representative helps create a welcoming patient experience and supports registration, scheduling, and clinic operations. The role requires compassionate service, accuracy, and the ability to manage competing priorities in a fast-paced clinical environment. PTHA is a tribally operated health and wellness organization committed to quality care delivered in a culturally appropriate manner, and its work is grounded in respect, honesty, quality, teamwork, and the well-being of the Indigenous community it serves. PTHA describes its workplace as collaborative and culturally grounded, with opportunities for employees to strengthen their skills and grow in their careers. Native American Preference in employment applies under federal law, and placements are made competitively using job-related factors.
Requirements
- High school diploma or GED.
- At least two years of front desk experience in a medical or dental setting.
- Recent hands-on EPIC experience, with strong accuracy and independence.
- Demonstrated proficiency in scheduling, registration, patient check-in, eligibility, insurance verification, and electronic health record or practice management systems.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
Responsibilities
- Welcome patients and visitors with warmth, compassion, and a commitment to an exceptional patient experience.
- Manage patient registration, check-in, scheduling, and follow-up coordination to support smooth clinic operations.
- Prepare, verify, and update patient demographics and electronic health records accurately.
- Verify insurance coverage and eligibility, including DSHS screening, and help ensure patient information is complete and current.
- Respond to incoming calls, route inquiries, and assist with data entry, scanning, correspondence, and other administrative needs.
- Maintain accuracy, confidentiality, and attention to detail while managing competing priorities in a high-volume clinical environment.
- Collaborate with providers and colleagues across departments to support efficient patient flow and consistent service.
- Provide administrative coverage and assistance as needed to support the broader care team.
Benefits
- PTHA pays 100% of employee monthly medical, dental, and vision premiums; coverage begins the first of the month following hire.
- 13 annual vacation days and 13 annual sick leave days.
- 18 or more paid holidays annually, including a birthday holiday.
- 401(k) plan with annual profit-sharing contributions after one year of service.
- Life and AD&D insurance coverage.
- Student loan repayment opportunities through programs for which PTHA is an approved site.
- Supportive environment that values employee well-being and work-life balance.
- Opportunities to strengthen skills and continue growing in a career.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
