Patient Access Representative

University of North Texas System•Fort Worth, TX

4d•Onsite

About The Position

The Patient Access Representative performs clerical duties requiring knowledge of medical terminology and clinic procedures. The role supports patient access and clinic operations by scheduling appointments, assisting patients with registration and check-in/check-out, maintaining medical records, and routing communications and documents to appropriate staff. The position is with HSC Health’s Pediatrics department at the University of North Texas Health in Fort Worth.

Requirements

High school diploma or GED and one year of customer service experience, or an equivalent combination of education and experience.
Ability to multitask in a busy environment while maintaining professional composure.
Ability to complete assignments on time, accurately, and with attention to detail.
Excellent customer service and strong communication skills.
Basic skills and knowledge of the position.
Current BLS MA Certified.

Nice To Haves

Bilingual.

Responsibilities

Operate office equipment and software to prepare reports, financial statements, letters, case histories, or medical records.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient appointments, surgeries, or medical consultations.
Maintain medical records, technical library, or correspondence files.
Greet visitors, determine the purpose of their visit, and direct them to appropriate staff.
Complete patient appointment check-in and check-out.
Compile and scan medical charts, reports, or correspondence using a computer.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, email, or fax.
Perform clerical or administrative functions, including ordering and maintaining an inventory of supplies.
Interview patients to complete documents, case histories, or registration.
Gather patient insurance information and check eligibility.
Maintain patient schedule preparation and ensure it is completed within the directed timeframe.