Patient Access Representative (Temporary-Benefited/Full Time)
About The Position
At Roswell Park Comprehensive Cancer Center, every patient journey begins with access to the right care at the right time. As a Patient Access Representative, you will play an important role in creating a positive and supportive experience for patients as they begin or continue their treatment journey. In this role, you'll help coordinate appointments, communicate with patients and healthcare providers, verify insurance information, and ensure patients are prepared for their visits. Your attention to detail, compassion, and organizational skills will help patients navigate the healthcare process with confidence and ease. If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you. The starting hourly rate is $42,641 which includes a comprehensive benefits package, offering valuable support and coverage during your employment.
Requirements
- Previous experience in patient registration, scheduling, or a similar healthcare support role
- Knowledge of insurance verification and/or basic financial clearance processes
- Exceptional customer service and communication skills
- Strong attention to detail and organizational abilities
- The ability to manage multiple priorities while maintaining accuracy
- Confidence working with computer systems and entering data efficiently
- A collaborative mindset and commitment to providing a positive patient experience
- High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification
- High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park)
Nice To Haves
- Previous experience in registration/scheduling
- Insurance verification or basic financial clearance knowledge
- Exceptional customer service skills
Responsibilities
- Serve as a key point of contact for patients, families, referring providers, and care teams
- Schedule appointments, diagnostic testing, and other pre-visit services
- Gather and accurately enter patient information
- Coordinate care-related activities to ensure a seamless patient experience
- Communicate with referring physicians and internal clinical teams
- Support hospital admissions and other patient access needs
- Verify insurance coverage and assist with financial clearance processes
- Help patients understand next steps and answer questions regarding appointments and access to care
- Ensure patients receive timely, professional, and compassionate service throughout their experience
Benefits
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
