Patient Access Representative

JAG Physical Therapy•Englewood, NJ

15d

About The Position

As a Patient Access Representative at JAG Physical Therapy, you help ensure smooth healthcare operations, quality patient care, and excellent customer service. You greet and assist patients, manage appointments, maintain accurate records, provide administrative support, obtain authorizations, and facilitate insurance-related processes. The role requires availability to travel among JAG locations for coverage in accordance with the JAG Travel policy. JAG Physical Therapy is a comprehensive outpatient orthopedic physical therapy company with 100 facilities across Pennsylvania, New Jersey, and New York. The company describes its care-first rehabilitation model and supportive, close-knit workplace as focused on patient outcomes and teamwork.

Requirements

High school diploma or equivalent.
At least 1 year of experience as a medical receptionist or administrative assistant in healthcare.
Excellent organizational and time-management skills.
Strong interpersonal communication skills.
Ability to work independently or as part of a team.
Availability to travel among JAG locations for coverage.

Nice To Haves

Completion of a medical assistant certificate program is preferred.

Responsibilities

Greet patients and other visitors in the medical office.
Answer patient questions and provide assistance and directions when needed.
Handle phone calls received through the general office number.
Use medical office software to schedule new and follow-up appointments.
Register new patients and update records.
Distribute forms and paperwork and ensure required fields are completed.
Collect patients’ financial responsibility daily.
Maintain the confidentiality of patient records.
Complete and track insurance verifications, authorizations, and referrals.
Apply knowledge of Workers’ Compensation and auto claim submissions.
Perform other duties as requested or required.
Travel to JAG locations for coverage in accordance with the JAG Travel policy.

Benefits

Competitive pay.
Support for ongoing education and training.
Opportunities for advancement, including team leader, regional manager, and director roles.
Provided uniforms.
Health, dental, and vision benefits.
HSA options, including dependent care, medical, and commuter benefits.
$10,000 term life insurance benefit at no cost to employees.
Up to 3 weeks of paid time off.
401(k) with company match.
Yearly review for growth opportunities.
Tuition discounts for employees and their families.
TicketsAtWork and LifeMart company perks.
Supportive, close-knit workplace environment.