Patient Access Representative

Trinity Health • Fort Lauderdale, FL

2d

About The Position

The Patient Access Representative registers patients by collecting accurate financial and demographic information and responds to inquiries in a pleasant and helpful manner. The role assesses the financial status of patients or guarantors and completes related financial and insurance functions, including obtaining insurance benefits and authorizations, communicating with third-party payors, and collecting amounts due. The representative also completes required reports and coordinates with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments as appropriate.

This is a full-time position on a 12-hour night shift. A Certified Patient Account Technician (CPAT) credential is preferred but not required. A high school diploma or GED is required; an associate degree or progress toward one is preferred.

Holy Cross Health is a not-for-profit Catholic teaching hospital and a member of Trinity Health. The organization describes its approach as compassionate, holistic, person-centered care, guided by its mission and core values.

Requirements

• High school diploma or GED.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask.

Nice To Haves

• Certified Patient Account Technician (CPAT) certification.
• Associate degree or progress toward obtaining one.

Responsibilities

• Register patients by obtaining necessary and accurate financial and demographic information.
• Receive, investigate, and respond to inquiries and questions in a pleasant and helpful manner.
• Determine the financial status of the patient or guarantor and complete financial and insurance-related functions and signatures.
• Communicate with third-party payors and obtain insurance benefits and authorizations.
• Collect money due from patients at admission or in the emergency room before discharge.
• Complete all necessary reports.
• Communicate with Case Management, Patient Financial Services, the Self/Pay/Medicaid Eligibility Team, and other departments when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED