Patient Access Representative

McLaren Health Care•Mount Clemens, MI

About The Position

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar ensures a smooth and timely registration and admission process. The role performs registration and financial functions through an electronic medical record (EMR), collects and documents patient information, assists patients through the registration process, and handles patient financial obligations in accordance with department protocols and compliance requirements. The employer is an Equal Opportunity Employer of Minorities/Females/Disabled/Veterans and is committed to a work environment free of unlawful harassment, discrimination, and retaliation. It provides employment opportunities without regard to protected characteristics and makes good-faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Requirements

High school diploma or equivalent.
One year of experience in a customer service role or the health care industry.

Nice To Haves

Working knowledge of Windows, Excel, Word, and Outlook.
Working knowledge of Cerner, EPIC, or another EMR system.
Working knowledge of an Electronic Eligibility System and third-party payer websites used for verification.
Medical terminology.

Responsibilities

Accurately and efficiently perform registration and financial functions through the EMR, including interviewing patients, registering them in the appropriate status, following registration guidelines, and documenting demographic and financial data accurately and promptly.
Obtain required forms and scan them into the medical record according to department protocol.
Greet customers promptly and warmly.
Collect, document, and scan required demographic and financial information.
Direct patients to the appropriate setting, explain delays, and apologize for delays as appropriate.
Maintain professionalism and diplomacy in accordance with the department professionalism policy.
Estimate and collect copays, deductibles, and other patient financial obligations.
Manage responsibilities in accordance with Hospital and Department Compliance Plans and Meaningful Use requirements.
Process recurring visits according to protocol.
Facilitate use of electronic registration tools, such as Wacom devices and iPads, where available.
Perform other duties assigned by Management.