Patient Access Representative

Rockbridge Area Health Center•Buena Vista, VA

3d•$18 - $19

About The Position

The Patient Access Representative performs front-office duties for Rockbridge Area Health Center (RAHC), carrying them out accurately, promptly, and confidentially. The representative participates in the mobile program and supports the efficient administration and maintenance of the clinic. The role welcomes patients and visitors, manages registration and appointment scheduling, verifies insurance and service eligibility, explains financial obligations, and collects payments. It also serves as an initial contact for patient inquiries, protects patient records, and coordinates with clinical, billing, and other teams to support patient flow and accurate documentation. The representative participates in patient-access and quality-improvement activities. The position follows a Monday–Friday schedule of five eight-hour days and may provide support to other sites as needed. Compensation is $18–$19 per hour.

Responsibilities

Welcome patients and visitors courteously and promptly in person and by phone.
Verify and update patient demographics, insurance, and registration information in the EHR.
Schedule appointments to support patient satisfaction, effective provider time use, and efficient use of examination and treatment rooms.
Collect and verify insurance information and document eligibility for services.
Inform patients about co-payments, sliding fee discounts, and financial obligations.
Accurately collect co-payments, fees, and account balances, and document payments in the EHR.
Serve as the first point of contact for patient inquiries and direct patients to appropriate departments or staff.
Enter patient information accurately and confidentially into the EHR.
Maintain patient-record privacy and security in compliance with HIPAA and FQHC policies.
Collaborate with clinical staff, billing, and other departments to support smooth patient flow and accurate documentation.
Communicate scheduling issues, urgent needs, and patient concerns to appropriate team members.
Participate in patient-access and quality-improvement projects, including recall outreach, scheduling optimization, and patient-satisfaction efforts.
Participate in the mobile program and assist with efficient clinic administration and maintenance.
Provide support to other sites as needed.