Patient Access Representative (Casual)

Essentia Health • Detroit Lakes, MN

3d

About The Position

The Patient Access Representative greets customers and facilitates patient registration in a timely, professional, and courteous manner. Through face-to-face and virtual interactions, the representative interviews patients or their representatives to obtain demographic and financial information and the documents and data needed for appropriate care, compliant registration, and accurate billing. The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers.

The representative cross-trains in Clinic Registration, Emergency Department Registration, and Clinic Scheduling. Responsibilities also include completing patient checkout, scheduling follow-up appointments according to physician orders, and providing patients with cost estimates and itineraries for upcoming appointments. The position requires a minimum of 8 hours per pay period. Shifts vary; the role is not regularly scheduled on weekends, but the employee may pick up one weekend shift per month when available.

Requirements

• Work a minimum of 8 hours per pay period.
• Be available to pick up one weekend shift per month; weekend work is not regularly scheduled.
• Work varying shift times.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as needed.
• Collect point-of-service data, identify and collect patient co-payments and down payments, reconcile the cash drawer, and report daily deposit records.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and compassionately with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming calls, schedule appointments, and refer matters to the clinical team as needed.
• Complete patient checkout and schedule follow-up appointments according to physician orders.
• Provide patients with cost estimates and itineraries for upcoming appointments.
• Sanitize registration equipment between uses and restock basic supplies.
• Perform other clerical duties as assigned.
• Cross-train in Clinic Registration, Emergency Department Registration, and Clinic Scheduling.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed