Patient Access Representative (Casual)

Essentia Health • Pelican Rapids, MN

1d • $18 - $26

About The Position

This casual position requires a minimum of 8 hours per pay period and cross-training in Clinic Registration, Emergency Department Registration, and Clinic Scheduling. Shift times vary. The position is not regularly scheduled to work weekends, but the employee must work one weekend shift each month when available to pick one up.

The Patient Access Representative greets customers and facilitates timely, professional, and courteous patient registration. Through face-to-face and virtual interactions, the representative interviews patients or their representatives to obtain demographic and financial information and gathers the documents and data needed for appropriate care and compliant, accurate registration and billing.

The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. It includes completing patient checkout, scheduling follow-up appointments per physician orders, and providing patients with cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Complete Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Collect point-of-service information and payments, including identifying and collecting co-payments and down payments; reconcile the cash drawer and report daily deposit records associated with co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and caringly with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer matters to the clinical team as needed.
• Sanitize registration equipment between uses and restock basic supplies.
• Complete patient checkout, schedule follow-up appointments per physician orders, and provide cost estimates and itineraries for upcoming appointments.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, along with supplemental insurance options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed