Sr Patient Access Associate - Casual

The Nebraska Medical Center•Omaha, NE

21h•Onsite

About The Position

The Sr Patient Access Associate greets patients and customers professionally, promptly, and efficiently, and creates accounts accurately to support organizational cash flow and customer satisfaction. The role follows applicable state and federal regulations throughout scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding or escorting. It involves face-to-face and bedside contact, work in high-volume, fast-paced, time-sensitive environments, and handling sensitive financial and insurance information in real time while maintaining professionalism in stressful or emotionally charged situations. This is a casual/PRN position with flexible scheduling based on department needs. Casual team members may be offered open weekday shifts to cover call-ins, paid time off, and other staffing needs, with anticipated regular opportunities for additional shifts. Coverage may include recurring Monday and Friday shifts, typically 9:00 AM–1:00 PM. Work may be at Nebraska Medical Center Main Campus or Bellevue Medical Center, depending on operational needs. Coverage needs exist across various areas of the organization, including the emergency department, with position coverage required 24 hours a day, seven days a week. New hires must complete three consecutive weeks of full-time training, Monday through Friday, 7:00 AM–3:30 PM. Training is required upon starting work. Applicants must be able to commit fully to the initial training. Those who have completed Revenue Cycle training for their current position may not need to repeat it if hired. The role may require floating and cross-training across departments as needed.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with aptitude for detail-oriented work.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer; certification must be from an American Heart Association-endorsed program for new hires starting January 1, 2023, or later. The department funds the cost.
Ability to fully commit to the required initial three-week, full-time training schedule.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Fluency in Spanish, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently to support organizational cash flow and customer expectations.
Complete processes including scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting payments, and patient wayfinding or escorting.
Comply with applicable state and federal regulations and laws throughout patient access processes.
Provide face-to-face and bedside assistance to patients.
Maintain professionalism when handling sensitive financial and insurance information and when interacting in stressful or emotionally charged situations.
Provide coverage across organizational areas, including the emergency department, and float or cross-train across departments as needed.