Sr Patient Access Associate

Nebraska Medicine•Omaha, NE

1d•Onsite

About The Position

Nebraska Medicine is seeking a Senior Patient Access Associate for its Access Services team. This is a front-line, patient-facing role that often serves as patients’ and visitors’ first impression of Nebraska Medicine. The associate works in high-volume, fast-paced, time-sensitive settings, interacting with patients face-to-face and at bedside, handling sensitive financial and insurance information in real time, and maintaining professionalism in stressful or emotionally charged situations. The role may float and cross-train across departments as needed, including areas such as the emergency department. The associate greets patients and customers professionally and efficiently and creates accounts accurately. Responsibilities span scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, payment receipting, and patient wayfinding and escorting. The role supports organizational cash flow while exceeding customer expectations and complying with applicable state and federal laws and regulations. Face-to-face and bedside patient contact is required. This is a full-time, benefits-eligible position at Nebraska Medical Center in Omaha, Nebraska. The regular schedule is Monday through Friday, 10:00 AM to 6:30 PM, with a required full-time training schedule for the first three weeks, Monday through Friday, 7:00 AM to 3:30 PM. Training must be completed before transitioning to the regular schedule. The job posting notes that coverage needs across the organization are 24 hours a day, seven days a week.

Requirements

At least two years of customer service experience.
High school education or equivalent.
Ability to work proactively and independently in a self-directed manner.
Multitasking and problem-solving abilities.
Strong written and verbal communication skills.
Strong communication and organizational skills, with attention to detail.
Ability to form and maintain working relationships within the organization and foster a team environment.
Typing speed of 35 words per minute with 95% accuracy.
Basic Life Support (BLS) certification within six months of hire or transfer, from an American Heart Association-endorsed program. The department will fund the cost.
Ability to complete the required three-week, full-time training schedule before transitioning to the regular schedule.

Nice To Haves

Experience in healthcare, collections, registration, or revenue cycle.
Associate degree in business, healthcare, or a related field.
Experience with healthcare revenue cycle functions, including insurance or registration.
Experience with Microsoft Office products, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet patients and customers professionally, promptly, and efficiently.
Create patient accounts accurately and efficiently.
Complete scheduling confirmation, pre-registration and pre-admission, registration and admission, insurance verification, and payment receipting processes.
Provide patient wayfinding and escorting.
Handle sensitive financial and insurance information accurately in real time.
Support organizational cash flow while exceeding customer expectations and complying with state and federal regulations and laws.
Provide face-to-face and bedside patient service.
Float and cross-train across departments as needed, including areas with emergency department needs.