Patient Access Registrar - PRN/Casual

Thedacare • Neenah, WI

6d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, and operational policies and processes. The role involves registering and pre-registering patients, maintaining accurate accounts, supporting medical necessity and insurance verification processes, and providing compassionate customer service.

The position works variable shifts, with days, evenings, and nights listed as possible schedules. It is based in a climate-controlled office setting with daily movement throughout the facility and frequent phone communication with patients and staff. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The role requires compliance with department-specific competencies.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Must comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, process physician orders, and use overlay tools while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Meet assigned point-of-service goals and adhere to ThedaCare policies and customer service standards.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Inform patients or representatives of financial liabilities; collect point-of-service payments, past-due balances, and bad debt; and provide or process payment plan options when appropriate.
• Explain general consent for treatment forms to the patient, guarantor, or legal guardian and obtain necessary signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen Medicare medical necessity using Advanced Beneficiary Notice (ABN) software and inform patients of possible Medicare nonpayment for tests.
• Distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Learning and development opportunities
• Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps, and mental health support
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare
• Commitment to work/life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED