Patient Access Registrar

Cottage Hospital•Haverhill, NH

9h•Onsite

About The Position

Cottage Hospital is looking for a Patient Access Registrar to join their team. In this role, the registrar will welcome patients and visitors, guide them through the registration process, and support their care journey by managing information accurately and efficiently. The role involves handling patient scheduling, preparing charts, verifying insurance, and collecting payments to ensure a smooth experience for every visitor. The Patient Access Registrar creates, instructs, directs, and schedules patients and visitors. They also process patients through a computerized system, prepare patient charts, and serve as a liaison between patient and medical support staff. The registrar greets patients and visitors; answers the telephone, screens and directs calls, takes messages and provides information; determines patient’s needs and processes according to type of case; issues forms to patients for completion, gives clear instructions and offers assistance; reviews all forms for completion and signature; verifies and updates patient’s necessary information in the electronic health information system; obtains client authorization for treatment; and schedules patient follow-ups as directed. Completes tasks as assigned by the Director not listed above. The role is expected to cover up to two 8-hour holiday shifts a year and attend Patient Access staff meetings. Coverage for scheduled or unscheduled absences is a necessity to keep the department functioning and registrars will be expected to cover when needed.

Requirements

Detail-oriented with a passion for providing excellent patient service.
Ability to welcome patients and visitors.
Ability to guide patients through the registration process.
Ability to manage information accurately and efficiently.
Ability to handle patient scheduling.
Ability to prepare charts.
Ability to verify insurance.
Ability to collect payments.
Ability to process patients through computerized system.
Ability to serve as a liaison between patient and medical support staff.
Ability to answer telephone, screen and direct calls, take messages and provide information.
Ability to determine patient’s needs and process according to type of case.
Ability to issue forms to patients for completion, give clear instructions and offer assistance.
Ability to review all forms for completion and signature.
Ability to verify and update patient’s necessary information in the electronic health information system.
Ability to obtain client authorization for treatment.
Ability to schedule patient follow-ups as directed.
Ability to cover up to two 8-hour holiday shifts a year.
Ability to attend Patient Access staff meetings.
Ability to cover for scheduled or unscheduled absences when needed.
Knowledge of electronic health record and ability to use all functionality of creating a visit, done with registration, check-in, and eligibility verification.
Ability to manage the Welcome Desk independently, efficiently, and professionally while multi-tasking.
Knowledge and ability to effectively use tools (ADA tool box) for patients who are hard of hearing or deaf, non-English speaking, and/or have low vision.
Ability to properly document the use of all tools for the visit.

Nice To Haves

Completes tasks as assigned by the Director not listed above.
Maintains a professional and organized work area while implementing all procedural department process changes upon notification.
Builds registration and process knowledge through various methods (i.e. annual training, software handouts, upgrade information, payor upgrades, and cross-training).

Responsibilities

Maintains a 95% registration accuracy by obtaining and accurately entering patient demographics, insurance information, reviewing daily reports, and scans insurance card/documentation.
Utilizes tools such as reports, eligibility responses, and verifies all insurances are eligible for each visit.
Accurately identifies amount due, collects and posts patient payments and notifies Patient Financial Counselor of any employee discount adjustments required.
Balances and closes out their own cash drawer based on department needs.
Verifies all insurance payors regardless of payor order for eligibility. If unverified, will verify and manually override or, if ineligible, will remove from account.
Has knowledge of electronic health record and is able to use all functionality of creating a visit, done with registration, check-in, and eligibility verification.
Completes duties and assignments as instructed by Director (i.e. down-time projects, special projects, requests from other Departments).
Maintains a professional and organized work area while implementing all procedural department process changes upon notification.
Builds registration and process knowledge through various methods (i.e. annual training, software handouts, upgrade information, payor upgrades, and cross-training).
Manages the Welcome Desk independently, efficiently, and professionally while multi-tasking (answering phones, non-patient registrations, quick registration, patients at the desk, and collecting payments).
Has knowledge and ability to effectively use tools (ADA tool box) for patients who are hard of hearing or deaf, non-English speaking, and/or have low vision.
Properly documents the use of all tools for the visit.