Patient Access Registrar

Inland Imaging

2d•Hybrid

About The Position

The Supplemental Patient Access Registrar will fill in for vacation and sick calls rotating through our Valley Park and Valley Center locations. This position is eligible for a 12% supplemental differential. Summary: Greets and welcome all patients and visitors presenting a friendly, courteous and professional image. Checks in patients with ordered exam, collects patient payments, verifies eligibility for insurance, provides payment estimation, answers phones and ensures a smooth patient flow. Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides high level of customer service by: Greets and welcomes all patients and visitors Ensures all patients are registered and “arrived” Patients requiring assistance are provided assistance as needed Keeps a clean work area to represent the professional image of Inland Imaging Patient Registration – collects all demographic and billing data, and checks insurance eligibility Works on locating patient’s insurance info if they do not have it with them Prints out payment estimator form, answer any patient questions and ask if the patient would like to make a payment Processes patient payments utilizing Zirmed payment system Schedules walk-in patient exams Prepares paperwork for patient exams in advance, including add-ons, and provides the paperwork to the appropriate modality Links orders to patient exams Checks PayNav for proper insurance information- try to find patient’s insurance info if they do not have it with them or is not located on referral. Checks in interpreter through universal language service Identifies patient orders in the Clerical Worklist Calls referring offices to obtain orders not found Calls referring offices to obtain orders not found in Medicalis or to clarify orders Works with all departments to ensure smooth patient flow and care Answers phones and assist callers Arrives and updates patient demographics, checks eligibility on insurance in Medicalis, and checks payment estimator to give amount to patient Finds and links orders to patient exams Checks in interpreter through language link. Generates exam reports as requested by referring provider offices Documents and scans all paperwork and attaches to patients accession numbers. Burns patient exams and reports onto CD’s, or flash drives, to be given to patients and referring provider offices Loads CDs that have been requested for previous Coordinates with FedEx for next day mail service requests Resolves the exception log for previous images PAC scans to patient timeline any reports for previous Pushes images from Isite to other facilities Fills out consent forms for breast procedures Assists patients with their needs while they are in the office (SHIC) Fulfills medical record requests for radiology department at SHMC. (SHIC) Pulls mammography previous for mammography department (SC) Works with departments to schedule St. Lukes patients and pulls demographic/insurance info from EPIC. (SC) Helps switchboard with all the medical requests for Inland Imaging This position may be required to work in a hospital, urgent care or clinical setting. Works with all departments to ensure smooth patient flow and care Merges accounts and resolves exceptions Verifies ICD-10 codes and matches description for walk in exams Rotates to other shifts and locations as needed Performs other projects and duties as assigned General Duties/Responsibilities: Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers. Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location. Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies. Follows all policies regarding HIPAA, non-disclosure of confidential information and company security. Honest, pleasant manner and good personal hygiene. Free of alcohol and drug abuse. Ability to access multiple worksites in a timely manner. Excellent communication and interpersonal skills. Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment. Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc. Ability to consider individual needs in communication with and assessment and treatment of patients of all ages. Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance. Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department. Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities. Attendance is required for this position. Rotates to other shifts and locations as needed. Supervisory Responsibilities: There is no supervisory responsibility in this position Advocacy: Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention

Requirements

High School Diploma/GED required
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
Must not be included on the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG)
Eligible employees must be able to pass a post-offer, pre-employment drug test
Excellent communication and interpersonal skills
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment
Ability to access multiple worksites in a timely manner

Nice To Haves

One year of clerical experience is preferred
Anatomy and medical terminology – preferred
Medical office experience – preferred
Understanding of all procedures to be read by radiologist – preferred
Experience with the following computer applications is highly desired: Outlook; Microsoft Office Suite; Workday, Qgenda,Webex; Intellispace PACS, EPIC : PayNav; Medicalis; Internet/Intranet

Responsibilities

Greets and welcomes all patients and visitors
Ensures all patients are registered and “arrived”
Provides assistance to patients requiring it
Maintains a clean work area
Collects all demographic and billing data
Checks insurance eligibility
Locates patient’s insurance information
Prints payment estimator forms and answers patient questions
Processes patient payments
Schedules walk-in patient exams
Prepares paperwork for patient exams
Links orders to patient exams
Checks PayNav for proper insurance information
Checks in interpreters
Identifies patient orders in the Clerical Worklist
Calls referring offices to obtain or clarify orders
Works with all departments to ensure smooth patient flow and care
Answers phones and assists callers
Arrives and updates patient demographics
Generates exam reports
Documents and scans all paperwork
Burns patient exams and reports onto CDs or flash drives
Coordinates with FedEx for next day mail service requests
Resolves the exception log
Scans reports to patient timeline
Pushes images from Isite to other facilities
Fills out consent forms for breast procedures
Assists patients with their needs
Fulfills medical record requests for radiology department
Pulls mammography previous for mammography department
Works with departments to schedule St. Lukes patients
Helps switchboard with medical requests
Merges accounts and resolves exceptions
Verifies ICD-10 codes and matches description for walk-in exams
Rotates to other shifts and locations as needed
Performs other projects and duties as assigned
Maintains strict confidentiality
Follows all Health and Safety policies and guidelines
Follows all company policies
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security
Demonstrates self-directed learning and participation in continuing education
Considers individual needs in communication with and assessment and treatment of patients of all ages
Adheres to departmental standards and personnel policies
Uses good teamwork and communication skills
Accepts and performs other projects and responsibilities
Maintains attendance
Treats all patients with dignity and respect
Provides excellent customer service
Conforms to Joint Commission and HIPAA regulations
Complies with PHI (Protected Health Information)