Patient Access Representative

Longmont United Hospital • Longmont, CO

5d • $19 - $30 • Onsite

About The Position

At Longmont United Hospital, the Patient Access Representative contributes to the patient experience by providing organized operations and exceptional customer service. The role creates a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. It includes interviewing patients to gather demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates.

The representative completes patient clinical and financial data accurately, courteously, and on time; uses technology to verify and document insurance eligibility; obtains signatures and scans documents into electronic patient records as applicable; and maintains departmental accuracy guidelines. The role also emphasizes the quality and integrity of patient information and patient confidentiality.

Requirements

• High school diploma or G.E.D.
• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to effectively communicate complex information.

Nice To Haves

• Office experience in a healthcare environment.
• Medical terminology knowledge.
• Ability to multitask.
• Prioritizing skills.

Responsibilities

• Pre-admit, admit, and register patients while creating a positive impression for patients, families, and visitors.
• Interview patients to obtain demographic and financial information.
• Verify insurance benefits and accurately document insurance eligibility using technology.
• Explain financial requirements and collect patient portions before or at the time of service, following MSE.
• Obtain signatures, verify information, and scan documents into electronic patient records as applicable.
• Complete patient clinical and financial data accurately, courteously, and in a timely manner.
• Maintain an accuracy rate within departmental guidelines.
• Protect patient confidentiality and uphold the quality and integrity of captured patient information.
• Serve as a mentor to new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED