Patient Access Representative
About The Position
The Patient Access Representative is the primary non-clinical contact for hospital-based patient visits and helps create a welcoming, positive patient experience. The role guides patients and families through registration and other steps of their healthcare journey, collects insurance and essential information, explains financial responsibilities, collects payments, and obtains legal documentation needed for state and federal compliance. Accurate medical and financial records support both patients and medical teams. The position is based at Legacy Good Samaritan Medical Center in Northwest Portland, a hospital known for specialty programs and clinical excellence.
Requirements
- High school diploma or equivalent required.
- At least one year of healthcare experience or equivalent education in Patient Access, Medical Records/Health Information, or applicable clerical support experience.
- Six months of customer service experience.
- Effective written and verbal communication skills.
- Critical thinking and problem-solving skills.
- Ability to work efficiently with minimal supervision and exercise independent judgment within stated guidelines.
- Interpersonal skills that promote cooperation and teamwork.
- Ability to withstand varying job pressures and organize and prioritize related tasks.
- Ability to perform multiple tasks simultaneously.
- Excellent public relations skills and ability to communicate calmly, succinctly, and professionally.
- Ability to deal with people in emergent or stressful situations.
- Ability to identify alternative means of communication as needed.
- Ability to adapt to change.
- Keyboard skills and ability to navigate electronic systems relevant to job functions.
- Ability to use electronic medical records, Microsoft Office applications, other software, websites, and databases.
- Understanding of complex collection issues.
- Ability to understand and adhere to EMTALA guidelines.
- Knowledge of medical terminology.
Nice To Haves
- Two years of college education, including satisfactory completion of college-level Health Records coursework.
- Previous registrar and third-party payor experience.
- Understanding of health plan and benefit structures.
- Knowledge of multi-payor systems and ability to understand and apply e-coverage results.
- Knowledge of billing and collection, past balances, deposits, and applicable state and federal rules and regulations.
Responsibilities
- Greet, register, check in, and admit patients according to scope and service line.
- Collect patient demographic information, identify medical providers involved in care, and document medical decision-makers.
- Verify insurance coverage and benefits and determine patient financial responsibilities.
- Help patients and families understand active insurance coverage and access financial and insurance resources.
- Offer self-pay information and applicable discounts.
- Collect copayments, coinsurances, deposits, and other appropriate payments.
- Collaborate with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.
- Collect and submit required legal documentation to meet state and federal compliance regulations.
- Communicate patient financial information and offer financial aid services, including education about eligibility and in-network and out-of-network status.
- Enroll patients in Presumptive Medicaid services by completing a detailed eligibility questionnaire with the patient.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
