Patient Access Representative

Med Metrix•Thornbury Township, PA

14d

About The Position

The Patient Access Representative addresses public needs and manages the dissemination of resources to meet patient needs. The role registers patients seeking medical attention, maintains medical records, receives incoming calls, and processes paperwork. The representative also supports patients and hospital staff while handling protected health information in accordance with HIPAA and information security policies. The position works Monday through Friday, 7:30 AM to 4:00 PM, in a well-lighted and ventilated office setting that is subject to frequent interruptions. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Ability to follow directions, collaborate with others, and handle stress.
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Nice To Haves

At least one year of experience in a healthcare environment is preferred.

Responsibilities

Monitor the waiting area and address complaints or concerns expressed by patients, family members, or visitors.
Notify appropriate personnel of complaints or concerns requiring their attention and provide interim solutions when necessary.
Obtain accurate patient registration information, including name, address, phone number, insurance information, employment information, and required signatures.
Enter essential information into the computer; photocopy identification and insurance cards and attach them to the chart; and ensure charts are signed for consent and initialed for the correct address.
Provide patients with general information, such as fees, and refer them to resource personnel, including the social worker and/or Financial Assistance for Medicaid applications.
Provide assistance to hospital staff as needed.
Perform other duties as assigned.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures at all times.
Limit viewing of protected health information to the minimum necessary to perform assigned duties.
Operate office machines properly and in accordance with hospital safety standards, and work in accordance with those standards.