Patient Access Representative

R1 RCM • Baltimore, MD

3d • $16 - $25

About The Position

At R1, the Patient Access Representative role is a frontline healthcare customer service position supporting patients and families during registration and check-in. The representative is often the first point of contact and helps ensure patients receive fast, compassionate, and accurate access to care. The work directly affects the patient experience, hospital operations, and revenue cycle success.

The role involves working across multiple computer systems, answering phones, gathering patient information, entering demographic and medical data, navigating insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, and care teams to support smooth patient flow. R1 provides training, and the position offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for career growth.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED