Patient Access Representative

Nationwide Children's Hospital • Toledo, OH

1d

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families and conducts patient registration in areas reporting through Patient Access. It also involves gathering and verifying registration information, communicating insurance and referral requirements, and coordinating with other departments and clinical staff. This is a part-time, benefits-eligible position working 36 hours per week, including one Saturday per month.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and ability to navigate current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Nice To Haves

• Associate's degree.
• One year of health care experience.
• CPR certification, depending on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
• Check registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on applicable requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED