Patient Access Representative
About The Position
Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar ensures a smooth and timely registration and admission process. The role performs registration and financial functions through an electronic medical record (EMR), including interviewing patients, registering them in the appropriate status, documenting demographic and financial data, and obtaining and scanning required forms according to department protocol. The representative welcomes and directs patients, communicates about delays, estimates and collects patient financial obligations, and follows department professionalism and compliance standards. The role may also assist patients with electronic registration tools and perform other duties assigned by management.
Requirements
- High school diploma or equivalent.
- One year of experience in a customer service role or the health care industry.
Nice To Haves
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or another EMR system.
- Working knowledge of an Electronic Eligibility System and third-party payer websites used for verification.
- Medical terminology knowledge.
Responsibilities
- Perform patient registration and financial functions using an EMR, including interviewing patients, selecting the appropriate registration status, and documenting demographic and financial information accurately and promptly.
- Obtain required forms and scan them into the medical record according to department protocol.
- Greet customers promptly and warmly.
- Collect, document, and scan required demographic and financial information.
- Direct patients to the appropriate setting and explain and apologize for delays.
- Maintain professionalism and diplomacy in accordance with the department professionalism policy.
- Estimate and collect copayments, deductibles, and other patient financial obligations.
- Manage responsibilities in accordance with Hospital and Department Compliance Plans and Meaningful Use requirements.
- Apply recurring visit processing according to protocol.
- May facilitate use of electronic registration tools, such as Wacom devices and iPads.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
