Patient Access Representative
About The Position
At Longmont United Hospital, the Patient Access Representative contributes to the patient experience by providing organized, courteous, and customer-focused service to patients, families, and visitors. The role performs pre-admission, admission, and registration; interviews patients to collect demographic and financial information; verifies insurance benefits; explains financial requirements; and collects patient portions. The representative also serves as a mentor to new associates. The position is responsible for timely and accurate completion of clinical and financial registration data, using technology to verify and document insurance eligibility according to established standards. It includes obtaining signatures, verifying information, scanning documents into the electronic patient record when applicable, meeting departmental accuracy guidelines, and protecting patient confidentiality while maintaining the quality and integrity of patient information.
Requirements
- High school diploma or GED.
- Strong organizational and customer service skills.
- Meticulous attention to detail when gathering information and handling financial processes.
- Ability to communicate complex information effectively.
- Ability to multitask and prioritize.
Nice To Haves
- Office experience in a healthcare environment.
- Knowledge of medical terminology.
Responsibilities
- Create a positive impression for patients, family members, and visitors.
- Pre-admit, admit, and register patients.
- Interview patients to obtain demographic and financial information.
- Verify insurance benefits and document insurance eligibility using technology, according to established standards.
- Explain financial requirements and collect patient portions prior to or at the time of service, following MSE.
- Obtain signatures, verify information for accuracy, and scan documents into the electronic patient record as applicable.
- Complete patient clinical and financial data accurately, courteously, and on time.
- Maintain accuracy within departmental guidelines and protect the confidentiality and integrity of patient information.
- Serve as a mentor to new associates.
Benefits
- Supportive team of employees and leaders.
- Self-care and flexibility.
- Development opportunities through cross-training and continuing education.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
