Patient Access Representative

R1 • Baltimore, MD

3d • Onsite

About The Position

R1 is hiring a Patient Access Representative to serve as a frontline point of contact for patients at Ascension St. Agnes Hospital in Baltimore. The role combines healthcare customer service with patient registration, helping patients and families check in efficiently and access care with compassion and accuracy. The representative works across multiple computer systems, answers phones, gathers patient information, and supports smooth patient flow while collaborating with clinical teams. R1 provides training; prior healthcare experience is not required. The schedule is listed as Wednesday 1:00 p.m.–7:00 p.m. and Wednesday, Thursday, and Friday 7:00 a.m.–7:00 p.m. The posting gives two base pay ranges: $16.00–$21.10 per hour and $17.60–$25.25 per hour. Individual pay is based on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays.
• Answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn about healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED