Patient Access Representative - Weekend

BAART Programs•Los Angeles, CA

144d•$20 - $23•Onsite

About The Position

BAART Program is seeking a conscientious Patient Access Representative / Patient Account Representative to perform administrative tasks related to patient accounts and billing. The role focuses on verifying invoice and insurance information, maintaining third-party billing records, resolving payment and billing issues, and supporting accurate account documentation. The representative may also provide backup reception coverage, including checking in patients, collecting payments, answering phones, scheduling intakes, and entering data. BAART Program is a substance abuse treatment organization providing outpatient care. The organization aims to address the physical, emotional, and mental aspects of opioid use disorder to support patients in achieving long-term recovery and an improved quality of life.

Requirements

High school diploma or equivalent.
At least 2 years of prior experience in a medical office setting.
Excellent customer service and professional public presentation skills, including telephone etiquette.
Knowledge of medical insurance claims procedures, documentation, and records maintenance.
Knowledge of medical billing procedures and ability to gather and compile data into reports.
Proficiency in basic PC skills.
Ability to communicate effectively, orally and in writing.
Self-directed, with the ability to work with little supervision.
Ability to understand and follow oral and written directions and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
Ability to work with a diverse population, manage stressful situations, and provide excellent customer service.
Satisfactory drug screen and criminal background check.

Nice To Haves

2–4 years of experience with Medicaid and PAC and commercial insurance.
Microsoft Word and Excel skills.

Responsibilities

Review, maintain, and process fiscal and account records and transactions related to patient accounts.
Verify insurance benefits and billing information by terminal or telephone, and annotate accounts with coverage and estimated patient shares.
Contact third-party payers, including insurance providers and state and federal agencies, regarding payment after billing.
Resolve payment, billing, and authorization issues.
Reconcile money collected each day.
Forward information as appropriate to expedite payment.
Maintain accurate accounts, including required signatures, account annotations, current demographics, and correspondence.
Ensure completion of the pre-authorization process through inquiry and referral to a clinician.
Monitor insurance authorizations and claim rejections.
Maintain fiscal records and worksheets for calculations, extensions, and verifications related to assigned patient accounts.
Perform tasks consistent with authorization and billing requirements.
Contact patients about account payments or payment arrangements according to current policy.
Manage revenue cycle, production logs, balances, and collections for self-pay clients.
Maintain confidentiality of patient records.
Assist with archiving discharged files.
Respond appropriately to account-information requests from payers, attorneys, and others.
Provide backup receptionist coverage as needed, including checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Perform other duties as assigned.