Patient Access Representative - OMH - Gaylord, MI

Munson Healthcare•Gaylord, MI

6d•Onsite

About The Position

The Patient Access Representative greets and directs patients, families, and visitors to testing and surgical areas in the facility in a courteous and welcoming manner. The role requires high mobility to assist patients, families, and visitors, including transporting them or arranging transportation as needed. Registration duties include obtaining and verifying required patient information and entering it into the registration system promptly. The representative works positively with staff at all levels and provides information that helps patients understand procedures, expectations, and the hospital environment. The position requires exceptional people skills and discretion in handling confidential medical information. The representative keeps offices and work areas orderly and stocked, checks department communications daily by telephone voicemail and/or email, and promptly implements requested changes to information-collection procedures. The role also includes precepting new hires and performing other duties assigned by the PAS leadership team. The schedule rotates across two weeks and includes daytime, evening, overnight, and weekend shifts. Munson Healthcare requires employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella, and to receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.
Ability to handle confidential medical information with discretion.
Must meet Munson Healthcare vaccination or lab-confirmed immunity requirements for Measles, Mumps, Rubella, and Varicella, and annual flu vaccination requirements, unless an approved medical or religious exemption applies.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors by transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information to promote patient understanding of procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of control.
Keep offices and work areas orderly and properly stocked.
Access department communications daily through telephone voicemail and/or email and promptly make requested changes to information-collection procedures.
Act as a preceptor for new hires and provide the education required for their positions.
Perform other duties as assigned by the PAS leadership team.